55% Reduction in IT Infrastructure
Operations Cost

Infrastructure management services


Executive Summary

A leading retail company has operations across North America. Over the years, they have grown inorganically, through various acquisitions. The company achieved 55% reduction in IT Infrastructure operations cost through vendor consolidation and managed services adoption.

Client Challenges

As the company’s business grew, their IT landscape became heterogeneous. For this, they engaged with multiple vendors for their IT infrastructure operations leading to astronomically increased budgets. With multiple vendors serving several enterprise applications, they soon realized that they were running a very costly and inefficient IT infrastructure operations with poor service levels.

Technology Stacks

  • Windows 2012 R2 Servers
  • Ubuntu 16.4 Core server
  • Virtualization Hyper-V
  • HP MSA 2040 SAN Storage
  • Symantec Backup Application

Our Solutions

  • Transitioning from multiple local and global vendors including the internal IT team
  • Remote Infrastructure Management (RIM) operations set up to support all regions and domains.
  • Defined and adopted standard processes for IT operations
  • Data center-managed services
  • End user-managed services
  • Server, virtualization, backup and storage operation
  • Implementation of ITIL and ISO 9001 standards

Quantifiable Benefits

  • 55% cost reduction through vendor consolidation and RIM
  • Drastic improvement in turnaround time
  • Optimized team size and skill match based on sophisticated real-time data analytics
  • 98% first time resolution (FTR) rate achieved for all defined processes
  • Seamless resolution of incidents within predefined SLA and improved quality

About Futurism Technologies

Futurism Technologies is a global business leader, that bringing 360-degree Digital Transformation for business enterprises of various sizes, as well as technology providers by delivering assured business efficiency through a set of new-age technologies. We provide end-to-end high quality and cost-effective IT services to a variety of industries. With state of the art offices in India, US, UK, Australia, and UAE, we have become a global trusted partner of our clients by delivering age-defining and convention-defying digital transformation solutions.

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