How Our IoT Implementations Co-Authored the Success Story Of 5000 Devices Sales

Client Challenges

• Facing intense and ever-increasing competition, the client was struggling to maintain market leadership.
• The client was in a desperate search of product innovation to maintain the much-needed competitive edge.
• Since differentiating solely on the basis of products is time and cost consuming, the client wanted to acquire and retain customers through better aftersales services.
• It didn’t have any actionable product insights to use in R&D.
• To compensate for the acute lack of additional revenue streams, the client wanted to curtail the overall operational cost.

Our Solutions

Staying true to our holistic approach to problem-solving, we ran a comprehensive problem identification check. The check concluded that most of the key processes of our client were operating in isolation. Consequently, it was not able to monitor the collective outcomes of all the processes. Similarly, the process isolation pushed the data in deep silos, which severely hampered the data-analytics ability of our client. After giving serious thought to these findings and keeping in mind the cost mitigation objective of our client, we proposed the total integration method. The idea behind it was to bind all the mission-critical processes in one accessible framework. We achieved it by

• Rolling out end-to-end integrated solution stack
• Implementing interconnected ecosystem of products to decrease field visit costs
• Strengthening remote monitoring solutions and machine data usage through the right admixture of high-quality technology components
• Ensuring unique uniform customer experience through application development at the gateway and on the cloud
• Enabling end-to-end support for remote installation and monitoring