The transport and logistics facility faced several pressing challenges that hindered its ability to provide top-notch services:

• Inefficiencies in Inventory Management: The facility struggled with maintaining optimal inventory levels, leading to frequent stockouts and overstock situations.
• Lack of Real-time Visibility: Tracking shipments and inventory in real-time was a complex and error-prone process, resulting in delays and miscommunication.
• Ineffective Communication: Communication between different departments within the facility and with external partners was fragmented, leading to misunderstandings and operational bottlenecks.
• Limited Customer Self-Service: Clients lacked the ability to place orders and track shipments online, resulting in a high volume of inquiries and phone calls.